Credit card

仍然是您的信用卡,但更简单

Here's to the start of something new

登记and get started
On 3 October 2020 your credit card provider changed to Jaja. To enjoy all the benefits of your new credit card app or your secure online account simply register today.
Latest update and more information
You can register here or by downloading the new credit card app.

登记

激活您的信用卡
当您收到新的Visa信用卡时,您需要激活它以便使用它,包括在线。以下是如何激活您的新卡。

管理您的卡on the go

Use our new credit card app for a secure and convenient way to access your account on your mobile phone. It's free to download and available on iOS and Android™ devices from the App Store and the Google Play™ store.

Android IOS

This device is not认可。

Manage your account by phone

0345 600 5606

From abroad: +44 117 456 9835

Lines are open Monday to Friday 8am to 7pm, Saturday and Sunday 9am to 5pm.

可以监控或记录拨打或记录培训和合规目的。

现在打电话

Report a lost or stolen card

0345 600 5606

From abroad: +44 117 456 9835

Lines are open 24/7. If we detect potential fraud on your account, we'll contact you securely by SMS or email.

可以监控或记录拨打或记录培训和合规目的。

现在打电话

常见问题解答

Using your card

如何激活我的新卡?

When you receive your new AA Visa Credit Card, you need to activate it in order to use it, including online.

Choose either way that's most convenient for you:

  • 制作芯片和引脚交易,或在ATM中输入您的PIN以进行余额查询。您的密码与您之前的卡相同。

  • 在应用程序或在线服务帐户中,转到“卡”部分,然后选择“管理卡”。选择要激活的卡,然后输入到期日和CVV,就像它们在新的信用卡上显示。然后选择“激活卡”。

视频上的视频显示如何在应用程序中激活您的卡。

如果你忘记了你的密码,别担心。您可以在应用程序或在线服务帐户中找到您的PIN。您还可以通过在0345 600 5606上致电我们请求PIN提醒。

在使用新卡进行非接触式事务之前,您需要使用一个芯片和引脚事务。

最后,记得签署卡的背面。

Is there a difference between Visa and Mastercard?

Visa and Mastercard are different card networks. Both types of card are accepted at millions of retailers in over 200 countries worldwide.

如何进行平衡转移?

您可以通过在0345 600 5606上致电我们完成余额转移申请。您需要您要转移资金的账户的卡号,以及要转移的金额。

这minimum amount you can request to transfer is £100, and the maximum depends on your credit limit. It may take between 2 and 3 weeks to process your application. During this time, you'll need to keep making payments to your original credit card until you receive confirmation that the transfer has been successful.

As our credit cards are provided by Jaja Finance, you can't transfer balances from another credit card you hold that is provided by Jaja Finance.

What's a contactless payment?

Contactless is a fast, easy and secure way to pay for goods and services up to £100 without entering a PIN. To make a payment, just follow the instructions on the terminal and place your card over the reader.

是否有撤回现金的费用?

是的,你会被起诉a 2.99% handling fee when you withdraw cash – the minimum fee is £3.

Is there a fee for balance transfers?

这re is. We'll tell you the fee when you complete a balance transfer request.

Can I get a copy of a statement?

Yes, call us on0345 600 5606。它要求每份声明5英镑。

What are the default charges?

有以下费用:

  • Late payment £12
  • Going over your credit limit £12
  • Returned or unpaid direct debit or cheque £12

What is Persistent Debt?

Find information about Persistent Debt


FuelSave Credit Card

How often do I get cashback?

ope是什么意思每年3月,6月,9月和12月,您的账户每年3月将自动记入每年3个月,您在3个月内获得的现金返还金额。它将作为“奖励现金返还”的月度陈述的信用。

Do I earn cashback on all spend?

是的,您可以获得所有购买的现金返还,但金额不同:

  • 如果您在卡上花费500英镑或超过燃料,您将获得0.5%的费用 - 如果您在卡上花费500英镑或过度,您将获得4%的燃料支出现金返还。
  • 如果您在包括燃料(包括燃料)的所有购买的卡上花费低于500英镑,您将获得燃料支出的2%现金返还。
  • You can earn a maximum of £150 each calendar year.

Where do I need to buy my fuel from to qualify for fuel cashback?

Eligible retailers are service stations with fuel facilities that are identified by the Merchant Category Codes 5541 or 5542 – this includes BP, Tesco, Esso, Murco, Shell, Sainsbury's, Texaco, Asda, and Morrisons. Items such as food bought in the forecourt will also earn you cashback.

费尔贝韦信用卡的费用多久一次?

前12个月没有年费。之后,您将收取42英镑的费用为您的食品信用卡。这分为120英镑的每月12.50英镑的费用,将出现在您的陈述中作为交易。

What if I have a query with my cashback?

如果你有关于你的食品信用卡的问题,请致电我们0345 600 5606


安全

如果我的卡丢失或被盗,我该怎么办?

If you suspect that your credit card has been lost or stolen, or that someone else knows your PIN, call us immediately on0345 600 5606

我可以改变我的别针吗?

Yes, you can change your PIN at most cash machines, but you'll need to know your existing PIN. If you've forgotten your PIN, you can view it in your app or by logging in to online servicing.

或者你可以打电话给我们0345 6007 5606and we'll post you your PIN – it can take up to 5 working days to arrive.

Never disclose your PIN to anyone else.

What should I do if my PIN is blocked, or I forget my PIN?

If you forget your PIN, you can view it in your app or by logging into online servicing. Or call us on0345 600 5606and we'll post you your PIN – it can take up to 5 working days to arrive.

If you enter your PIN incorrectly 3 times in a row while using it at a cash machine or to pay, it'll be blocked. If you made a mistake while trying to pay but know what your PIN is, you can unblock it using a cash machine attached to a bank, and choosing 'PIN/Card services' then 'Unblock your PIN'. If you blocked your PIN at a cash machine, it'll automatically unblock after 24 hours.

If you need help call us on0345 600 5606– we can unlock your account and post you your PIN, however it can take up to 5 working days for this to arrive.


Servicing your account

搬到jaja后如何管理我的帐户?

To manage your account online, you'll need to在这里注册。登记是快速和容易,一旦registered you can make payments, see your PIN, view your statements and much more.

You can also use your smartphone to manage your card on the go. Our new credit card servicing app is free to download and is available from the iOS and Android app stores.

如果您对您的帐户有疑问,您可以致电我们ope是什么意思0345 600 5606

我可以通过电话管理我的信用卡吗?

Yes, you can service your account by calling us on0345 600 5606

如何向我的信用卡付款?

您可以通过应用程序或在线服务设置直接借记卡。或者,您可以使用我们的在线服务或AA Visa信用卡移动应用程序向您的信用卡提供即时和安全的一次性付款。

You can also pay by phone, or by internet banking if your current bank or building society provides this.

有关所有付款选项的详细信息,请参阅陈述的背面。

When I make a payment, why am I asked to submit a passcode?

When you make a payment on the mobile app or the online account using your debit card, you may be asked to input a passcode or verify the payment via your app. This will be determined by your bank or building society's 3D Secure provider. If you don't receive a passcode, check your contact details on the 3D Secure payment screen are correct. If they're not you should contact your bank or building society.

如何保留我的促销优惠?

为了保持促销优惠,请确保您留在商定的信用额度内,并每月按时付款。

How will my payment be used to pay my outstanding credit card balance?

When you make a payment, the money you give us will come off your credit card balance in this order:

  1. 最高利率的平衡- 您的付款将用于偿还您欠最高利率的最低利率的未偿还余额。这意味着最高利率的平衡将首先退还。

  2. If you have more than one outstanding balance at the same interest rate– your payment will be used to pay cash advances first, then the things you've bought (including anything you bought in your introductory period), then any fees and charges, before finally paying any promotional balances – this is balance at a different interest rate to your standard APR for a limited period. The exception to this is that any default charge you haven't yet had to pay interest on, in which case the default charge will be paid off last.

  3. 如果您以同一利率有多个促销余额- 您的付款将支付促销期首先结束的余额。

如果您已经支付了超过您的月度账单余额,则剩余的任何东西都将以与您的陈述尚未出现的交易相同。

How can I cancel my direct debit?

如果您希望取消直接借记卡到您的信用卡,您需要直接联系您的银行或建筑协会。

How often will I receive a statement?

You'll receive a statement every month, unless there are no transactions and you don't owe anything.

如果我难以支付,我该怎么办?

If you feel you're getting into financial difficulty, it's important you contact us on 0345 600 5606 as soon as possible so we can help. You can also find information on where to get financial advice in our Managing your finances information.

Where can I see my new terms and conditions?

Your new Ts&Cs became effective on 3 October 2020. You can find them这里or view a关键变化摘要

我在哪里可以找到我的新隐私声明?

You can read how your data will be treated securely in line with UK data protection legislation, inthe Jaja privacy notice


Making a complaint

我们意识到有时我们可能不符合我们期望的高标准。如果您想提出投诉,您可以通过以下方式与我们联系:

  • 电话0345 600 5606
  • 在Jaja Finance,RRD Leicester,Po Box 10782,Wigston Le18 9hs写信给我们

What information do we need from you?

为了帮助我们调查和解决您的投诉,让我们知道:

  • 您的姓名和地址
  • ope是什么意思您的帐户详细信息以及投诉的内容
  • A description of the problem and when it happened
  • How you would like us to put this right for you
  • Contact details and the best time to contact you

How long does it take for us to respond?

我们将尽快解决您的投诉,通常在15天内,不迟于56天。我们会在整个过程中保持更新。

What if we don't solve the problem?

If you're unhappy with our final response, or if we haven't given you one within the 56 days of your complaint, you may refer your complaint to theFinancial Ombudsman Servicefor help and advice. If you decide to refer your complaint, you should do so within 6 months of the date of our final response letter.

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Phone 0300 123 9123
从英国外面打电话+44 207 964 1000
Email [电子邮件受保护]

Online dispute resolution

We always try to resolve any complaint to put things right. However, if you've already contacted us and we have not resolved your complaint to your satisfaction, you may wish to use:

ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint_en.

This is an online portal designed to help consumers dispute a complaint resolution.


在国外使用卡

Will I get charged for spending abroad?

如果您在国外使用信用卡支付非Sterling购买,则将2.99%的非立体购买费加入英镑价值。

Visa credit card currency conversion

当你使用你的信用卡,你将会付款be converted into sterling by the Visa exchange rate. You canvisit the Visa website,您将在那里找到一个计算器,用于比较欧元和其他欧洲货币的卡交易的货币转换费用。

How to use the Visa Exchange Rate Calculator:

  1. 金额:输入您要用于交易的货币的金额
  2. Bank fee: Enter 2.99
  3. Date requested: Select the date on which you'll be making the transaction
  4. Card currency: Select British Pound (GBP) from the dropdown menu
  5. 交易货币:选择您正在使用的货币用于交易
  6. 计算汇率:按计算汇率按钮查看交易的汇率和签证费用

我会收取现金预付款吗?

You'll be charged 2.99% of your withdrawal or £3, whichever is greater, when you withdraw cash advances abroad using your credit card. This is in addition to the non-sterling transaction fee. If you withdraw cash abroad you'll be charged interest even if the account is paid off in full.


Visa安全在线欺诈预防

什么是签证安全?

Visa Secure有助于防止未经授权使用您的卡。在在线购买期间,您可以通过额外支票进行指导以验证您的身份。这有助于我们确保它是您,更好地保护您免受欺诈。了解有关它如何运行的更多信息Visa.co.uk.

我可以在没有参加这个计划的在线零售商处使用我的AA Visa信用卡吗?

Yes, your card will continue to work as usual even if the retailer isn't part of the program.


帮助and guidance
我们希望确保管理您的财务尽可能直接。这就是为什么我们编写一些指南来帮助您每天都有两个人或者在您计划的情况下不完全相同。

管理你的钱opebet平台d
opebet平台d金钱担忧
Bereavement
Redundancy
Caring for others
离婚和分离

Contact us
How to dispute a transaction

如果您需要在您的帐户中争取交易,请在0345 600 5606上致电我们。ope是什么意思

很高兴知道

AA信用卡由Jaja Finance Ltd.提供

Jaja Finance Ltd由金融行为管理局(FCA)授权和监管,金融服务寄存器编号775979。登记ed office: 3 Valentine Place, Southwark, London SE1 8QH. Registered in England and Wales number 09797750 .