AA旅行货币卡is arranged by AA Financial Services and issued by PayrNet Limited.
aaTravel Currency Mastercard® Prepaid Card
AA旅行货币卡is no longer available to new customers
Important service update 29 November 2021 – closure notification
Following a review of the AA Travel Currency Mastercard® Prepaid Card, we have made the difficult decision to close the programme.
What does this mean?
On 29 January 2022 we'll formally close the AA Travel Currency Mastercard® Prepaid Card service. Customers will no longer be able to use their AA Travel Currency Card.
Until 29 January 2022 you can continue to use your card as usual. If you still have available funds on your AA Travel Currency Card, we strongly recommend that you use or withdraw these funds before 29 January 2022.
We have contacted individual cardholders with instructions on how to obtain a refund. If you have any questions regarding this process please给我们的客户服务团队发送电子邮件。
You'll need to include your name and phone number, and our team will contact you.
- Manage your account
Activate your account
What is the AA Travel Currency Card?
The Euro Card and the GBP Card (sterling) are Prepaid Mastercard cards which provide a secure and convenient way to manage your money while abroad. The cards are available in sterling (worldwide card) and euro.
It's a simple way to use money abroad and can be easier to budget with than a debit or credit card. It's a convenient alternative to carrying large sums of cash or traveller's cheques.
What is a prepaid card?
You can use the AA Travel Currency Card wherever you see the Mastercard Acceptance Mark – at over 35 million locations worldwide, including 2 million cash machines.
What is an AA Travel Currency Card account?
A new online account is set up when you take out an AA Travel Currency card. It acts like a secure online wallet that holds your loaded funds safely and offers a range of convenient features to help you manage your money. Please note that this account may sometimes be referred to as an eccount.
Your AA Travel Currency Card eccount is an online account that allows you to manage your card in a way that works best for you. Funds loaded go directly on to your currency card for immediate use. Using 'Top-up settings' in the online servicing menu, you can change the way your funds are distributed between your eccount and card(s).
Note that the eccount facility can only hold funds in sterling. Therefore if you wish to move funds from your euro card back into your eccount, funds will be converted back to pounds sterling at that day's exchange rate.
Who provides the card?
AA旅行货币卡is offered by AA Financial Services and provided by Tuxedo Moneyplus Limited. Tuxedo is an approved Mastercard member service provider in the UK. The cards are issued by Wirecard Card Solutions Limited pursuant to licence by Mastercard International Incorporated.
Applying for the card
Who can apply for a card?
Applicants must be UK residents aged 18 or over.
How do I apply for a card?
You can apply online for a card. Applying is easy and secure. If you experience any difficulties during the application process, please call 0345 340 3177 (select option 9).** You'll need to select whether you want a Euro Card or a GBP Card.
Do I need to pass a credit check to get this card?
No, because this is a prepaid card, rather than a credit card.
We do have to verify your identity against the information you have provided. In most cases this verification will happen instantly, but in some cases we may need to ask you to send in documents that prove your identity.
你需要你的银行细节设置account. The minimum initial payment on to your card is £10, and this will need to be paid by a debit card registered to the same address as your AA Travel Currency Card. AA Members will need their membership number.
How long will my card take to arrive?
Please allow 7 to 10 days for your card to arrive. If we need to ask for additional documents to prove your identity, it will take a little longer.
Why do I need a secret number?
You'll be asked to input a secret number during the application process. You'll need this number in order to activate your card and also if you forget your password. If you forget your secret number, please contact customer services on 0345 340 3177.
How do I activate my card?
To activate your AA Travel Currency Card, please call 0207 070 4902. You'll need your card and account number to hand, in addition to the secret number that you provided when you completed the application process. During the call you'll be prompted through the activation process, and at the end given your PIN. Please memorise this PIN for future use.
You may wish to take out an additional card before you travel. This is a second card linked to the same account. You can keep your additional card in the safe in case you lose or have your main card stolen. It also gives you the option to share money between cards, with a family member or friend for example.
额外的卡费用为4.99英镑，可以通过致电我们的客户服务团队购买0345 340 3177。
Additional cardholders must be UK residents who are aged 18 or over. Please note that in India, local laws mean that additional cards cannot be used for sharing money with a family member or friend.
Costs, fees and tariffs
How much does my AA Travel Currency Card and account cost?
There is an initial card issue fee of £9.95, valid for 3 years, but this is automatically refunded back on to your card balance if your first load is £100 or more. Your online servicing account is free to use.
What other card fees should I be aware of?
Please refer to the terms and conditions section about card fees.
Will I pay any fees if I do not use my AA Travel Currency Card?
A dormancy fee of £1 per month will automatically be deducted from your card balance following 12 months of card inactivity. The fee will continue to be charged until the card is active again (e.g. loaded with funds or used for a transaction).
No, the AA Travel Currency Card and linked online eccount is subject to e-money regulations, therefore interest is not paid on this product.
When does the ATM fee get refunded?
About our exchange rate
我们的汇率每天都可以改变，但在每天开始时固定，因此无论市场波动如何，都可以保证 - 因此，您始终会确切地知道您会提前收取的费用。
Your personal identity number
Please call us to activate your card and receive your secure PIN. There are 5 easy steps to follow:
- Call 0207 070 4902**
- Enter your 9 digit eccount number (found on your card)
- Enter the last 4 digits of your 16 digit card number
- Enter the 4 digit secret number that you created during card registration
- Memorise the PIN that is read out by our automated system
You can change your PIN at most cash machines in the UK by inserting your AA Travel Currency Card and following the on-screen instructions.
How to top up your card
How do I top up my card?
There are many ways to top-up your card.
Faster Payments bank transfer
We recommend that you link your AA Travel Currency Card eccount to your personal bank account and do a bank transfer. This is free and you can load up to £2,000 in one transaction. If your bank uses Faster Payments, funds will be available on the next working day, otherwise it can take up to 3 working days.
Follow these simple steps to link your AA Travel Currency Card to your bank account. You'll only need to do this once, and then you'll be able to top up the money on your card easily when ever you want to.
- 登录to the online servicing facility of your own personal bank account. Follow the instructions to set up a new payee. You'll need the following information to set up the account:
- 帐户名：wdcs re tms gbp
- Bank: Barclays Bank Plc
- Top up at 12,000 Post Office branches nationwide (99p fee). Find your nearestPost Officebranch.
- 或是地点。在近用现金充值22,000 terminals located in newsagents, convenience stores, supermarkets, garages and off-licences near to you (fee 3% of load value). Find aPayPoint在你旁边。
- Remember to notify your bank that you're travelling abroad, especially if you plan to top–up your card using your debit card whilst you're away. For ease, you may prefer to top up via BACS as an alternative.
How long will my loaded funds take to clear?
When loading with a debit card for the first time, it can take up to 3 working days for the funds to clear on to your AA Travel Currency Card. However, all subsequent loads using the same debit card are immediate and will clear on the same day. If your bank uses Faster Payments, funds will be available the next working day.
Cash loads made at a Post Office will take 1 working day to clear, but PayPoint loads clear on the same day. The exchange rate you receive when loading your Euro Card will always be that of the day your funds clear on your card.How do I change the way funds are distributed between my account and my card?
- 登录to online servicing.
- Enter your security information.
- Select the option called 'TOP-UP SETTINGS'.
- To change your account rules, select from one of the other available options. For example, whenever you load, you could allocate half of the funds to your account and distribute the rest between your card(s) or you could load all funds to your account rather than to your Service A card.
- To arrange for your card to be topped up by a set amount on a specific date, or when your balance reaches a certain amount, select the 'Automatic Top Up Rules' within 'TOP-UP SETTINGS'.
How to withdraw cash and make purchases
Where can I withdraw cash?
No. You can only use an ATM.
Can I use my AA Travel Currency Card to make purchases?
Yes. You can use your card wherever you see the Mastercard Acceptance Mark, as long as you have sufficient funds on your card.
What is a pre-authorisation?
A pre-authorisation is carried out when a merchant reserves money on a card to ensure payment for their services. Places such as restaurants and hotels do this quite often. For example, a pub or restaurant may pre-authorise a set amount when you open a tab at the bar. If your final bill is less than the pre-authorised amount it may take up to 14 days for you to receive the balance as a refund into your eccount.
Can I use my AA Travel Currency Card to guarantee payments or make reservations?
If you are using your card for car hire, hotel reservations, general bookings or to guarantee a payment, the prepaid funds on your card will be pre-authorised and blocked for payment of the services that you request.
Some businesses – car hire and hotels in particular – may block more funds than you expect to use, and this will affect the available balance on your card. The blocked funds will not be available for you to use until the final bill has been settled and cleared via Mastercard. Usually the unspent amount is made available for use within a day or two of payment. However in some instances it can take up to 14 days for the transaction to be fully processed and for your card to be credited.
Are there any outlets where I may not be able to use my AA Travel Currency Card?
You may not be able to use your card if a retail outlet is unable to obtain authorisation for the amount you wish to spend. Your card may also not be accepted for the hire of a car. This may be due to the extended time period that can occur when a transaction is authorised and when money is deducted from your eccount. Alternatively, the difference can occur between the amount authorised and the amount subsequently claimed.
Can I use my AA Travel Currency Card to pay for fuel at automated pumps?
Unfortunately this is not available. It's possible to pay for fuel inside the petrol station kiosk if you see the Mastercard Acceptance Mark.
Can I use my AA Travel Currency Card to pay at toll roads abroad?
Not always – your card is a Mastercard card and should be accepted everywhere you see the Mastercard Acceptance Mark. However, some toll road payment kiosks are 'offline', meaning they cannot check that the card has the available funds before they allow you through the toll. As a result of this, they often choose not to accept prepaid cards.
What address should I give when I purchase goods online, by mail order or by phone?
The billing address should be the address registered by the primary cardholder, even if you're an authorised user.
A pending transaction (sometimes called 'outstanding authorisation') is a temporary charge held against your available funds. It relates to:
- A transaction (purchase or cash withdrawal) you've made using your AA Travel Currency Card which has been authorised for payment, but has not yet reached your eccount.
- A payment or cash withdrawal you've made to your eccount that has not yet cleared.
What happens to a pending transaction?
Do I need to do anything if I have a pending transaction on my eccount?
No. Having a pending transaction on your eccount is part of the process by which a purchase is charged to your eccount. However, if you think the pending transaction may relate to fraudulent use of your card, please contact us immediately.
How are my transactions authorised?
Retail outlets request authorisation via Mastercard. Tuxedo Money Plus Limited is linked to Mastercard via a processor which verifies that you have enough funds available on your AA Travel Currency Card. If approved, the money is paid to Mastercard from the card, for settlement to the merchant. If there are not enough funds on your card, the transaction will be declined. At all times, only you or a designated person can see the balance available on your eccount.
What if I want to cancel a transaction or card authorisation?
In circumstances where it is possible to cancel an authorised transaction, for instance a hotel reservation, you must allow up to 30 days for a refund if the transaction has been authorised. After this time a chargeback can be requested; proof of contact with the merchant is normally required. In the meantime you won't be able to use that money for other transactions.
Transactions can be declined if the retailer can't verify online that there are enough funds in your eccount to cover the value of the transaction you are making, including any applicable charges.
How do I reset my password?To change your password, log in to your online servicing and then go to the 'Security' tab and select 'Change Password'.
If you are the account holder, you can update your mobile number and email address under the 'Users' tab.
If you move house and need to update your home address, please email us a scanned copy or a photograph of one of the following documents which shows your new address to[email protected]。Please ensure your document copy is full size, in colour, and is dated within the last 3 months.
- Electric, gas or water utility bill (including online bills).
- Evidence of entitlement to state or local authority benefits (Department for Work and Pensions).
- Bank or credit card statement (including online statements).
- HM Revenue and Customs letters (not application for self-assessment).
How do I download my statement?
You can download statements for free from our online servicing site.
Simply log in and go to the 'Your Account' tab, then select either eccount or Card Account, and search for a downloadable statement by entering a date range.
How do I move funds between the card and eccount, or eccount and the card?
Simply log in and go to the 'Your Account' tab, select either eccount or Card Account depending on where you want to move the funds from or to, then click 'Move Money'.
移动网上基金,去“移动基金”选项卡,select the source you wish to move money from and to, and then select the amount.
What is an eccount balance?
限额是我们独特的“云钱包”设施，使持卡人能够将资金从卡片中移出到一个单独的安全钱包中。这种功能性使我们的持卡人增加了安全性和安心，以防该卡受到损害 - 在云钱包中持有的款项是无法实现的。
How can I have the balance on my eccount refunded to me?
Once you have been on your holiday, you have the option to leave any remaining funds on the card to wait until you next travel (the card is valid for 36 months). Alternatively, you could use one of the following methods to withdraw your money.
- You can spend any remaining balance in any shops which accept Mastercard cards. There is no charge for using your card for UK retail transactions (e.g. in shops or restaurants).
- If you prefer to withdraw all of the money in one lump sum, you can phone customer services and arrange for the money to be refunded to your bank account. Please note that there is a £10 redemption administration fee charged for returning your balance to your bank account. You can then still choose to retain your AA Travel Currency Card for future use because it is valid for 36 months. To contact customer services, please call 0345 340 3177, choose option 9 to speak to a customer adviser (lines are open Monday to Friday 9am to 6pm, excluding bank holidays).
Can I order an additional card?
Yes. Just log in and go to the 'Your Account' tab, then select the 'Add Card' button. You'll be offered a choice of keeping the eccount or card balance to yourself, or sharing it with the new cardholder.
There is a fee for an additional card – please see the fees table in the terms and conditions for exact charge. It is possible to have up to two additional cards in different names, but it is also possible to order a second card in the name of the main card holder. This second card can be activated in case of the main card being lost or stolen.
How do I check the available balance on my AA Travel Currency Card?
To check your balance, log in to our online servicing, or call our automated service on +44 207 096 9457 from overseas or 0345 340 3177 from the UK. You can also check your card balance by text. Text BAL XXXX (XXXX represents the last four digits of the long card number) to +44 778 1474 776 from overseas, or 80777 from the UK. Standard network charges apply.
How do I report that my card is lost or stolen?
If your card is lost or stolen, let us know as soon as possible.
- Call +44 20 7078 2711 from overseas or 0207 078 2711 from the UK, available 24 hours a day. We will cancel your AA Travel Currency Card and issue you with a replacement within 7 to 10 days.
- Or send us a text with LOST or STOLEN to +44 778 1474 776 from overseas or 80777 from the UK. (SMS texts to this number cost 20p.)
What if I misplace my card?
如果你把你的牌,你可以temporarily lock the card using your mobile phone by texting "BLOCK" and the last 4 digits of your card number to 80777 (texts charged at standard network rate). This enables you to unlock the card again if you find it without having to report the card lost or stolen. Simply text "UNBLOCK" and the last 4 digits of your card to 80777 and you can continue to use the card as normal.
Phishing, and how to avoid it.
We will never send an email to a customer requesting security or any other confidential information about the AA Travel Currency Card.
If you receive an email claiming to be from AA Financial Services, Tuxedo Money Plus Limited or Wirecard Card Solutions Ltd with a link to what appears to be the AA, Tuxedo or Wirecard Card Solutions Ltd website, do not enter your personal or eccount details. The AA, Tuxedo and Wirecard Card Solutions Ltd are in no way involved such an email and the website does not belong to us or Wirecard Card Solutions Ltd.
切勿回复任何此类电子邮件或在此类网站上披露任何个人信息。如果您认为您收到了一封欺诈性电子邮件，看起来像Tuxedo或Wirecard Card Solutions Ltd，请转发整个电子邮件（包括标题和页脚）[email protected]
How safe is my money?
金融服务补偿计划没有t apply to the AA Travel Currency Card. No other compensation schemes exist to cover losses claimed in connection with the AA Travel Currency Card. So, in the event that Wirecard Card Solutions Ltd becomes insolvent, your funds may become valueless and unusable, which means that, as a result, you may lose your money.
Setting up Low Balance or Top up alerts by email or SMS
How to set up LOAD ALERTS
- 登录to online servicing.
- Enter your security information.
- 选择选项“ Eccount”或“ Card帐户”，单击“ Notfications”，然后通过SMS（收费）或通过电子邮件（免费）选择。因此，您将收到有关低余额集或收到负载时的SMS或电子邮件警报。
- You can select to receive an SMS message or an email to let you know when your eccount balance falls to a particular level e.g. £25. An email or SMS message to notify you that your balance has reached a low point is free of charge.
How to check your BALANCE by SMS
To check a balance:
- text BALXXXXto +44 7781 474776 (abroad) or 80777 (UK).
There is no additional charge for this service, but standard network rates apply. Your mobile phone number must be registered to your card account. If you need to update this, please log in to your online services and update your details.
How to BLOCK Your Card by SMS
To block or unblock a card:
- text BLOCKXXXXor UNBLOCKXXXXto +44 7781 474776 (abroad) or 80777 (UK).
Block and unblock can be used as an extra security feature by customers when they are abroad. For example, you can choose to block your card when you get into the swimming pool or leave bag unattended, and then unblock when you get out of the pool.
This facility might also be useful if you have misplaced your card but think you might find it again. Your mobile phone number must be registered to your card account. If you need to update this, please log in to your online services and update your details.
To report a lost or stolen card:
- text, LOSTXXXXor STOLENXXXXto +44 7781 474776 (abroad) or 80777 (UK).
Lost and Stolen blocks are permanent and cannot be lifted.
How to move money between different AA Travel Currency Cards by SMS如果您使用了多个AA旅行货币卡（例如欧元卡和一张GBP卡，您希望将余额从一张卡移到另一张卡，则可以通过SMS服务来完成。这两张卡都需要注册为您的名字。
To move money from card to card:
- text MOVE FROMXXXXtoYYYYto +44 7781 474776 (abroad) or 80777 (UK).
XXXX代表16位数字卡号的最后4位，该卡数量目前有钱，opebet平台dYYYYrepresents the 16 digit card number which you wish to move the money to. (20p charge + standard network rates apply). Your mobile phone number must be registered to your card account. If you need to update this, please log in to your online services and update your details.
What should I do when my AA Travel Currency Card expires?
本协议将从帐户开放日期起终止36个月，您需要重新申请AA旅行货币卡。请致电0345 340 3177与客户服务联系。
If you have any unused funds on your old card, we will move these over to your new card. If you do not wish to apply for a new card, we will transfer any funds on your card back to you. Please note, fees may apply, please refer to your terms and conditions. Please allow up to 7 working days for the funds to reach your bank account.
从海外与我们的客户服务团队+44 207 096 9457联系，或从英国的0345 340 3177与我们的客户服务团队联系。有关通话费用，请与您的服务提供商联系。看terms and conditionsfor details.
How can I contact the AA Travel Currency Card team?
You can email customer services 24 hours a day at[email protected]。We aim to respond to all queries within 24 hours.
或者，您可以从海外致电+44 207 096 9457，也可以从英国致电0345 340 3177。线路是周一至周五上午9点至下午6点开放的，不包括银行假期。
但是你可以使用自动化服务等内容e your card at any time. For call charges, please check with your service provider.
These terms and conditions apply to the AA Euro Travel Currency Mastercard Prepaid Card and the GBP Travel Currency Mastercard Prepaid Card. Please read them carefully and save for your reference.
Good to know
根据MasterCard International Inc. MasterCard获得许可的Wirecard Card Solutions Ltd（WDCS）发行的AA旅行货币万事达卡预付卡。WDC由金融行为局授权根据《 2011年电子货币条例》进行电子货币服务活动。opebet平台d
AA Worldwide Travel MasterCard预付卡由AA Financial Services Limited（AAFS）安排，在英格兰和威尔士编号为912211。注册办公室：Fanum House，Basing View，Basing View，Basingstoke，Hampshire RG21 4EA。