aaTravel Currency Mastercard® Prepaid Card

AA旅行货币卡

What is the AA Travel Currency Card?

The Euro Card and the GBP Card (sterling) are Prepaid Mastercard cards which provide a secure and convenient way to manage your money while abroad. The cards are available in sterling (worldwide card) and euro.

It's a simple way to use money abroad and can be easier to budget with than a debit or credit card. It's a convenient alternative to carrying large sums of cash or traveller's cheques.

您所要做的就是将钱加入您的AA旅行货币卡上，然后您可以opebet平台d在需要时在假期中从ATM上花费或提取现金。只花费您已装入卡的东西可以帮助您在假期期间预算。

What is a prepaid card?

预付费卡看起来就像信用卡或借记卡，带有卡号，芯片和签名条。但是，与信用卡（提供信用源）和借记卡（链接到您的银行帐户）不同，您将在卡上花费的钱，帮助您在国外时控制自己的支出。opebet平台d

You can use the AA Travel Currency Card wherever you see the Mastercard Acceptance Mark – at over 35 million locations worldwide, including 2 million cash machines.

What is an AA Travel Currency Card account?

A new online account is set up when you take out an AA Travel Currency card. It acts like a secure online wallet that holds your loaded funds safely and offers a range of convenient features to help you manage your money. Please note that this account may sometimes be referred to as an eccount.

Your AA Travel Currency Card eccount is an online account that allows you to manage your card in a way that works best for you. Funds loaded go directly on to your currency card for immediate use. Using 'Top-up settings' in the online servicing menu, you can change the way your funds are distributed between your eccount and card(s).

例如，每当您加载时，您都可以将一半分配给您的预定，然后将其余的分配给您的卡。出于安全原因，您可能需要这样做，而不是一口气将所有资金直接加载到卡上。opebet平台d

Note that the eccount facility can only hold funds in sterling. Therefore if you wish to move funds from your euro card back into your eccount, funds will be converted back to pounds sterling at that day's exchange rate.

Who provides the card?

AA旅行货币卡is offered by AA Financial Services and provided by Tuxedo Moneyplus Limited. Tuxedo is an approved Mastercard member service provider in the UK. The cards are issued by Wirecard Card Solutions Limited pursuant to licence by Mastercard International Incorporated.

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Applying for the card

Who can apply for a card?

Applicants must be UK residents aged 18 or over.

How do I apply for a card?

You can apply online for a card. Applying is easy and secure. If you experience any difficulties during the application process, please call 0345 340 3177 (select option 9).** You'll need to select whether you want a Euro Card or a GBP Card.

Do I need to pass a credit check to get this card?

No, because this is a prepaid card, rather than a credit card.

申请卡时是否进行了任何身份检查？

We do have to verify your identity against the information you have provided. In most cases this verification will happen instantly, but in some cases we may need to ask you to send in documents that prove your identity.

如果我们立即验证您的身份，您将在7到10天内收到AA旅行货币卡，并且您的卡的最高余额为5,000英镑或6,250欧元。如果我们无法从提供的文档中验证您的身份，我们将无法向您发送卡。

申请卡时，我需要和我一起做什么？

你需要你的银行细节设置account. The minimum initial payment on to your card is £10, and this will need to be paid by a debit card registered to the same address as your AA Travel Currency Card. AA Members will need their membership number.

How long will my card take to arrive?

Please allow 7 to 10 days for your card to arrive. If we need to ask for additional documents to prove your identity, it will take a little longer.

Why do I need a secret number?

You'll be asked to input a secret number during the application process. You'll need this number in order to activate your card and also if you forget your password. If you forget your secret number, please contact customer services on 0345 340 3177.

How do I activate my card?

To activate your AA Travel Currency Card, please call 0207 070 4902. You'll need your card and account number to hand, in addition to the secret number that you provided when you completed the application process. During the call you'll be prompted through the activation process, and at the end given your PIN. Please memorise this PIN for future use.

为什么我需要一张额外的卡？

You may wish to take out an additional card before you travel. This is a second card linked to the same account. You can keep your additional card in the safe in case you lose or have your main card stolen. It also gives you the option to share money between cards, with a family member or friend for example.

额外的卡费用为4.99英镑，可以通过致电我们的客户服务团队购买0345 340 3177。

Additional cardholders must be UK residents who are aged 18 or over. Please note that in India, local laws mean that additional cards cannot be used for sharing money with a family member or friend.

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Costs, fees and tariffs

How much does my AA Travel Currency Card and account cost?

There is an initial card issue fee of £9.95, valid for 3 years, but this is automatically refunded back on to your card balance if your first load is £100 or more. Your online servicing account is free to use.

What other card fees should I be aware of?

Please refer to the terms and conditions section about card fees.

Will I pay any fees if I do not use my AA Travel Currency Card?

A dormancy fee of £1 per month will automatically be deducted from your card balance following 12 months of card inactivity. The fee will continue to be charged until the card is active again (e.g. loaded with funds or used for a transaction).

我会得到利息吗？

No, the AA Travel Currency Card and linked online eccount is subject to e-money regulations, therefore interest is not paid on this product.

我会得到什么汇率？

您的资金将opebet平台d以当前的汇率加载到卡上。请参阅我们的在线计算器。

When does the ATM fee get refunded?

如果您从ATM中提取50英镑或50欧元，您将收取1.50英镑或1.50欧元的费用。这将在您的声明中显示为1.50英镑的ATM费用。然后将费用退还给您的续期，但并未显示为您的声明中的单独行。它包含在您的整体预算余额中。

About our exchange rate

我们的汇率每天都可以改变，但在每天开始时固定，因此无论市场波动如何，都可以保证 - 因此，您始终会确切地知道您会提前收取的费用。

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Your personal identity number

我该如何获取PIN？

Please call us to activate your card and receive your secure PIN. There are 5 easy steps to follow:

• Call 0207 070 4902**
• Enter your 9 digit eccount number (found on your card)
• Enter the last 4 digits of your 16 digit card number
• Enter the 4 digit secret number that you created during card registration
• Memorise the PIN that is read out by our automated system

我该如何更改我的别针？

You can change your PIN at most cash machines in the UK by inserting your AA Travel Currency Card and following the on-screen instructions.

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How to top up your card

How do I top up my card?

There are many ways to top-up your card.

Faster Payments bank transfer

We recommend that you link your AA Travel Currency Card eccount to your personal bank account and do a bank transfer. This is free and you can load up to £2,000 in one transaction. If your bank uses Faster Payments, funds will be available on the next working day, otherwise it can take up to 3 working days.

Follow these simple steps to link your AA Travel Currency Card to your bank account. You'll only need to do this once, and then you'll be able to top up the money on your card easily when ever you want to.

• 登录to the online servicing facility of your own personal bank account. Follow the instructions to set up a new payee. You'll need the following information to set up the account:
  • 帐户名：wdcs re tms gbp
  • Bank: Barclays Bank Plc
  • 9位数字帐号作为参考
• 它可以在AA网站上自由充值。要进行转移，请登录在线维修并在“充值”选项卡下，请选择“查看银行转移详细信息”。如果您通过BACS加载，并且您的银行使用更快的付款，那么您的资金将在下一个工作日提供。
• 使用您的借记卡（最大每日负载为750英镑）。
• Top up at 12,000 Post Office branches nationwide (99p fee). Find your nearestPost Officebranch.
• 或是地点。在近用现金充值22,000 terminals located in newsagents, convenience stores, supermarkets, garages and off-licences near to you (fee 3% of load value). Find aPayPoint在你旁边。
• Remember to notify your bank that you're travelling abroad, especially if you plan to top–up your card using your debit card whilst you're away. For ease, you may prefer to top up via BACS as an alternative.

How long will my loaded funds take to clear?

When loading with a debit card for the first time, it can take up to 3 working days for the funds to clear on to your AA Travel Currency Card. However, all subsequent loads using the same debit card are immediate and will clear on the same day. If your bank uses Faster Payments, funds will be available the next working day.

Cash loads made at a Post Office will take 1 working day to clear, but PayPoint loads clear on the same day. The exchange rate you receive when loading your Euro Card will always be that of the day your funds clear on your card.

How do I change the way funds are distributed between my account and my card?

1. 登录to online servicing.
2. Enter your security information.
3. Select the option called 'TOP-UP SETTINGS'.
4. “将所有资金加载到我的服务中，将选择卡作为默认帐户规则。
5. To change your account rules, select from one of the other available options. For example, whenever you load, you could allocate half of the funds to your account and distribute the rest between your card(s) or you could load all funds to your account rather than to your Service A card.
6. To arrange for your card to be topped up by a set amount on a specific date, or when your balance reaches a certain amount, select the 'Automatic Top Up Rules' within 'TOP-UP SETTINGS'.

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How to withdraw cash and make purchases

Where can I withdraw cash?

您可以从全球约200万台现金机器中撤回现金，这基本上是任何带有万事达卡验收标记的任何现金。提取现金的费用为1.50英镑或1.50欧元，但是如果您提取的金额是50英镑或50欧元，则费用将退还给您的卡。我们建议您在主要银行分支机构使用ATM。

我可以使用我的AA旅行卡在银行柜台上获取现金吗？

No. You can only use an ATM.

Can I use my AA Travel Currency Card to make purchases?

Yes. You can use your card wherever you see the Mastercard Acceptance Mark, as long as you have sufficient funds on your card.

What is a pre-authorisation?

A pre-authorisation is carried out when a merchant reserves money on a card to ensure payment for their services. Places such as restaurants and hotels do this quite often. For example, a pub or restaurant may pre-authorise a set amount when you open a tab at the bar. If your final bill is less than the pre-authorised amount it may take up to 14 days for you to receive the balance as a refund into your eccount.

Can I use my AA Travel Currency Card to guarantee payments or make reservations?

If you are using your card for car hire, hotel reservations, general bookings or to guarantee a payment, the prepaid funds on your card will be pre-authorised and blocked for payment of the services that you request.

Some businesses – car hire and hotels in particular – may block more funds than you expect to use, and this will affect the available balance on your card. The blocked funds will not be available for you to use until the final bill has been settled and cleared via Mastercard. Usually the unspent amount is made available for use within a day or two of payment. However in some instances it can take up to 14 days for the transaction to be fully processed and for your card to be credited.

Are there any outlets where I may not be able to use my AA Travel Currency Card?

You may not be able to use your card if a retail outlet is unable to obtain authorisation for the amount you wish to spend. Your card may also not be accepted for the hire of a car. This may be due to the extended time period that can occur when a transaction is authorised and when money is deducted from your eccount. Alternatively, the difference can occur between the amount authorised and the amount subsequently claimed.

Can I use my AA Travel Currency Card to pay for fuel at automated pumps?

Unfortunately this is not available. It's possible to pay for fuel inside the petrol station kiosk if you see the Mastercard Acceptance Mark.

Can I use my AA Travel Currency Card to pay at toll roads abroad?

Not always – your card is a Mastercard card and should be accepted everywhere you see the Mastercard Acceptance Mark. However, some toll road payment kiosks are 'offline', meaning they cannot check that the card has the available funds before they allow you through the toll. As a result of this, they often choose not to accept prepaid cards.

What address should I give when I purchase goods online, by mail order or by phone?

The billing address should be the address registered by the primary cardholder, even if you're an authorised user.

什么是待交易？

A pending transaction (sometimes called 'outstanding authorisation') is a temporary charge held against your available funds. It relates to:

• A transaction (purchase or cash withdrawal) you've made using your AA Travel Currency Card which has been authorised for payment, but has not yet reached your eccount.
• 某些零售商要求的“保留”资金（例如，当您入住某些酒店时，他们将获得您的AA旅行卡详细信息的“授权交易”，以保留足够的资金来支付您的账单）。
• A payment or cash withdrawal you've made to your eccount that has not yet cleared.

What happens to a pending transaction?

待处理的交易将变成最终交易（购买），或者将在14天内自动删除。

Do I need to do anything if I have a pending transaction on my eccount?

No. Having a pending transaction on your eccount is part of the process by which a purchase is charged to your eccount. However, if you think the pending transaction may relate to fraudulent use of your card, please contact us immediately.

How are my transactions authorised?

Retail outlets request authorisation via Mastercard. Tuxedo Money Plus Limited is linked to Mastercard via a processor which verifies that you have enough funds available on your AA Travel Currency Card. If approved, the money is paid to Mastercard from the card, for settlement to the merchant. If there are not enough funds on your card, the transaction will be declined. At all times, only you or a designated person can see the balance available on your eccount.

What if I want to cancel a transaction or card authorisation?

In circumstances where it is possible to cancel an authorised transaction, for instance a hotel reservation, you must allow up to 30 days for a refund if the transaction has been authorised. After this time a chargeback can be requested; proof of contact with the merchant is normally required. In the meantime you won't be able to use that money for other transactions.

交易何时下降？

Transactions can be declined if the retailer can't verify online that there are enough funds in your eccount to cover the value of the transaction you are making, including any applicable charges.

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在线维修：管理您的货币卡

How do I reset my password?

To change your password, log in to your online servicing and then go to the 'Security' tab and select 'Change Password'.

如何更新我的个人详细信息？

If you are the account holder, you can update your mobile number and email address under the 'Users' tab.

If you move house and need to update your home address, please email us a scanned copy or a photograph of one of the following documents which shows your new address to[email protected]。Please ensure your document copy is full size, in colour, and is dated within the last 3 months.

• Electric, gas or water utility bill (including online bills).
• 有效的英国驾驶执照或临时许可证。
• Evidence of entitlement to state or local authority benefits (Department for Work and Pensions).
• Bank or credit card statement (including online statements).
• HM Revenue and Customs letters (not application for self-assessment).

不幸的是，我们不能接受您在家打印的陈述副本，以证明您的地址更改。文档必须是通过帖子到达的项目。这是一项法律要求，使我们能够遵守洗钱和欺诈法规。opebet平台d

How do I download my statement?

You can download statements for free from our online servicing site.

Simply log in and go to the 'Your Account' tab, then select either eccount or Card Account, and search for a downloadable statement by entering a date range.

我们不会在帖子中向您发送每月的陈述，但您可以向您索取10英镑的费用。

How do I move funds between the card and eccount, or eccount and the card?

Simply log in and go to the 'Your Account' tab, select either eccount or Card Account depending on where you want to move the funds from or to, then click 'Move Money'.

移动网上基金,去“移动基金”选项卡,select the source you wish to move money from and to, and then select the amount.

What is an eccount balance?

限额是我们独特的“云钱包”设施，使持卡人能够将资金从卡片中移出到一个单独的安全钱包中。这种功能性使我们的持卡人增加了安全性和安心，以防该卡受到损害 - 在云钱包中持有的款项是无法实现的。

持卡人还可以将此功能用于预算控制和储蓄帐户。通过文本，在线或通过联系我们的呼叫中心，很容易在卡和云钱包之间转移资金。

How can I have the balance on my eccount refunded to me?

Once you have been on your holiday, you have the option to leave any remaining funds on the card to wait until you next travel (the card is valid for 36 months). Alternatively, you could use one of the following methods to withdraw your money.

• You can spend any remaining balance in any shops which accept Mastercard cards. There is no charge for using your card for UK retail transactions (e.g. in shops or restaurants).
• 您可以从接受万事达卡卡的ATM中提取现金，但是，根据您的余额，您可能无法一口气提取所有费用。英镑卡上的提款费为1.50英镑，在英国的ATM交易欧元卡上的提款费为1.50欧元。如果您有欧元卡并想从英国ATM机器中撤回Sterling，则您的提款将以当天已发表的外汇转换率从欧元转换为斯特林。
• If you prefer to withdraw all of the money in one lump sum, you can phone customer services and arrange for the money to be refunded to your bank account. Please note that there is a £10 redemption administration fee charged for returning your balance to your bank account. You can then still choose to retain your AA Travel Currency Card for future use because it is valid for 36 months. To contact customer services, please call 0345 340 3177, choose option 9 to speak to a customer adviser (lines are open Monday to Friday 9am to 6pm, excluding bank holidays).

Can I order an additional card?

Yes. Just log in and go to the 'Your Account' tab, then select the 'Add Card' button. You'll be offered a choice of keeping the eccount or card balance to yourself, or sharing it with the new cardholder.

There is a fee for an additional card – please see the fees table in the terms and conditions for exact charge. It is possible to have up to two additional cards in different names, but it is also possible to order a second card in the name of the main card holder. This second card can be activated in case of the main card being lost or stolen.

How do I check the available balance on my AA Travel Currency Card?

To check your balance, log in to our online servicing, or call our automated service on +44 207 096 9457 from overseas or 0345 340 3177 from the UK. You can also check your card balance by text. Text BAL XXXX (XXXX represents the last four digits of the long card number) to +44 778 1474 776 from overseas, or 80777 from the UK. Standard network charges apply.

How do I report that my card is lost or stolen?

If your card is lost or stolen, let us know as soon as possible.

• Call +44 20 7078 2711 from overseas or 0207 078 2711 from the UK, available 24 hours a day. We will cancel your AA Travel Currency Card and issue you with a replacement within 7 to 10 days.
• Or send us a text with LOST or STOLEN to +44 778 1474 776 from overseas or 80777 from the UK. (SMS texts to this number cost 20p.)

What if I misplace my card?

如果你把你的牌,你可以temporarily lock the card using your mobile phone by texting "BLOCK" and the last 4 digits of your card number to 80777 (texts charged at standard network rate). This enables you to unlock the card again if you find it without having to report the card lost or stolen. Simply text "UNBLOCK" and the last 4 digits of your card to 80777 and you can continue to use the card as normal.

Phishing, and how to avoid it.

We will never send an email to a customer requesting security or any other confidential information about the AA Travel Currency Card.

If you receive an email claiming to be from AA Financial Services, Tuxedo Money Plus Limited or Wirecard Card Solutions Ltd with a link to what appears to be the AA, Tuxedo or Wirecard Card Solutions Ltd website, do not enter your personal or eccount details. The AA, Tuxedo and Wirecard Card Solutions Ltd are in no way involved such an email and the website does not belong to us or Wirecard Card Solutions Ltd.

切勿回复任何此类电子邮件或在此类网站上披露任何个人信息。如果您认为您收到了一封欺诈性电子邮件，看起来像Tuxedo或Wirecard Card Solutions Ltd，请转发整个电子邮件（包括标题和页脚）[email protected]

How safe is my money?

金融服务补偿计划没有t apply to the AA Travel Currency Card. No other compensation schemes exist to cover losses claimed in connection with the AA Travel Currency Card. So, in the event that Wirecard Card Solutions Ltd becomes insolvent, your funds may become valueless and unusable, which means that, as a result, you may lose your money.

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Setting up Low Balance or Top up alerts by email or SMS

How to set up LOAD ALERTS

您可以设置负载警报，以便让您知道何时预算或卡上的价值达到特定的限制。

1. 登录to online servicing.
2. Enter your security information.
3. 选择选项“ Eccount”或“ Card帐户”，单击“ Notfications”，然后通过SMS（收费）或通过电子邮件（免费）选择。因此，您将收到有关低余额集或收到负载时的SMS或电子邮件警报。
4. You can select to receive an SMS message or an email to let you know when your eccount balance falls to a particular level e.g. £25. An email or SMS message to notify you that your balance has reached a low point is free of charge.

How to check your BALANCE by SMS

To check a balance:

• text BALXXXXto +44 7781 474776 (abroad) or 80777 (UK).

XXXX表示您的16位数字卡号的最后4位数字。

There is no additional charge for this service, but standard network rates apply. Your mobile phone number must be registered to your card account. If you need to update this, please log in to your online services and update your details.

How to BLOCK Your Card by SMS

To block or unblock a card:

• text BLOCKXXXXor UNBLOCKXXXXto +44 7781 474776 (abroad) or 80777 (UK).

XXXX表示您的16位数字卡号的最后4位数字。（适用20p充电 +标准网络速率）。

Block and unblock can be used as an extra security feature by customers when they are abroad. For example, you can choose to block your card when you get into the swimming pool or leave bag unattended, and then unblock when you get out of the pool.

This facility might also be useful if you have misplaced your card but think you might find it again. Your mobile phone number must be registered to your card account. If you need to update this, please log in to your online services and update your details.

如何将您的卡报告为SMS丢失或偷走

To report a lost or stolen card:

• text, LOSTXXXXor STOLENXXXXto +44 7781 474776 (abroad) or 80777 (UK).

XXXX表示您的16位数字卡号的最后4位数字。（20p充电 +标准网络率适用）

Lost and Stolen blocks are permanent and cannot be lifted.

您的手机号码必须注册到您的卡帐户。如果您需要更新此信息，请登录您的在线服务并更新您的详细信息。

How to move money between different AA Travel Currency Cards by SMS

如果您使用了多个AA旅行货币卡（例如欧元卡和一张GBP卡，您希望将余额从一张卡移到另一张卡，则可以通过SMS服务来完成。这两张卡都需要注册为您的名字。

To move money from card to card:

• text MOVE FROMXXXXtoYYYYto +44 7781 474776 (abroad) or 80777 (UK).

XXXX代表16位数字卡号的最后4位，该卡数量目前有钱，opebet平台dYYYYrepresents the 16 digit card number which you wish to move the money to. (20p charge + standard network rates apply). Your mobile phone number must be registered to your card account. If you need to update this, please log in to your online services and update your details.

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过期和帐户关闭

What should I do when my AA Travel Currency Card expires?

本协议将从帐户开放日期起终止36个月，您需要重新申请AA旅行货币卡。请致电0345 340 3177与客户服务联系。

If you have any unused funds on your old card, we will move these over to your new card. If you do not wish to apply for a new card, we will transfer any funds on your card back to you. Please note, fees may apply, please refer to your terms and conditions. Please allow up to 7 working days for the funds to reach your bank account.

我该如何关闭我的帐户？

从海外与我们的客户服务团队+44 207 096 9457联系，或从英国的0345 340 3177与我们的客户服务团队联系。有关通话费用，请与您的服务提供商联系。看terms and conditionsfor details.

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联系我们

How can I contact the AA Travel Currency Card team?

You can email customer services 24 hours a day at[email protected]。We aim to respond to all queries within 24 hours.

或者，您可以从海外致电+44 207 096 9457，也可以从英国致电0345 340 3177。线路是周一至周五上午9点至下午6点开放的，不包括银行假期。

但是你可以使用自动化服务等内容e your card at any time. For call charges, please check with your service provider.

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These terms and conditions apply to the AA Euro Travel Currency Mastercard Prepaid Card and the GBP Travel Currency Mastercard Prepaid Card. Please read them carefully and save for your reference.

• aaTravel Currency Mastercard Prepaid Cards Terms and Conditions

2021年11月19日更新。

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